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Privacy Policy

Last updated: 5 July 2026

1. Who we are

NIRO is a company registered in Belgium, company number BE 1035.405.912. We are responsible for processing personal data as described in this policy. Contact us at [email protected] for any privacy-related questions.

2. What data we collect

Through our website and contact forms we may collect the following personal data:

  • ◆First and last name
  • ◆Email address
  • ◆Phone number (if provided)
  • ◆Company name and details (if applicable)
  • ◆Content of messages you send us
  • ◆Technical data such as IP address, browser type and page visits (via analytical cookies)

3. How we use your data

We process your data exclusively for the following purposes:

  • ◆Responding to your contact requests and quote enquiries
  • ◆Performing a contract or assignment
  • ◆Sending relevant business communication
  • ◆Improving our website through anonymous statistics
  • ◆Complying with legal obligations

4. Legal basis for processing

We process your personal data on the basis of your consent, the performance of a contract, or our legitimate business interest. You have the right to withdraw your consent at any time.

5. Sharing with third parties

We never sell your data to third parties. We may share data with trusted technical partners (such as hosting providers) acting as processors on our behalf, bound by strict confidentiality obligations.

6. Data retention

We do not retain your personal data longer than necessary for the purpose for which it was collected, or as required by law. Contact details are kept for a maximum of 2 years after the last contact.

7. Your rights

Under the GDPR you have the following rights:

  • ◆Right of access to your personal data
  • ◆Right to rectification of incorrect data
  • ◆Right to erasure ("right to be forgotten")
  • ◆Right to restriction of processing
  • ◆Right to data portability
  • ◆Right to object to processing

Send your request to [email protected]. We respond within 30 days.

8. Cookies and Google Analytics

Our website uses functional cookies necessary for the proper functioning of the site, and analytical cookies via Google Analytics 4 (provided by Google LLC, United States) to anonymously measure visitor numbers, referral sources, device type, and page visits.

Your IP address is anonymised and the data is not shared with Google for advertising purposes. Data transfers to the United States take place under the EU-US Data Privacy Framework.

On your first visit we request your consent for analytical cookies through our cookie banner. When you submit our contact form, you likewise consent to analytical cookies so we can measure that request as a conversion. You can withdraw your choice at any time by clearing this site's cookies in your browser, after which the banner will reappear.

9. Complaints

Have a complaint about how we handle your data? Get in touch. You also have the right to file a complaint with the Belgian Data Protection Authority via gegevensbeschermingsautoriteit.be.

10. Changes

We reserve the right to update this privacy policy. The most recent version is always available on this page with the date of the latest revision.